Terms and Conditions

1. Acceptance of Terms

By accessing and using Volqan's services, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you should not use our services.

2. Service Description

Volqan provides white-label payment infrastructure for SaaS platforms, including:

• Payment orchestration across multiple providers
• Direct acquiring services for online and in-person payments
• Hardware-as-a-Service for payment devices
• APIs and SDKs for technical integration
• 24/7 technical and operational support

3. Use of Services

You agree to use Volqan's services only for legitimate purposes and in accordance with all applicable laws and regulations, including but not limited to:

• Compliance with PCI DSS and payment security standards
• Fraud prevention and anti-money laundering (AML/KYC)
• Personal data protection (GDPR, local data protection laws)
• Local and international financial regulations

4. Customer Responsibilities

As a Volqan customer, you are responsible for:

• Maintaining the security of your access credentials
• Implementing appropriate security measures in your application
• Complying with integrated payment providers' policies
• Properly managing onboarding and KYC of your merchants
• Immediately notifying any security incidents

5. Fees and Payments

Fees for using Volqan's services are established in the specific commercial agreement with each customer. Payments are made according to agreed terms, typically based on transactional volume or subscription model.

6. Intellectual Property

All intellectual property rights to the Volqan platform, including software, documentation, APIs, and brand, are owned by Sinqro Group and its licensors. A limited use license is granted according to the terms of the commercial agreement.

7. Limitation of Liability

Volqan shall not be liable for indirect, incidental, special, or consequential damages arising from the use or inability to use the services. Volqan's total liability shall be limited to the amount paid by the customer in the last 12 months.

8. Modifications

Volqan reserves the right to modify these terms at any time. Significant changes will be notified at least 30 days in advance. Continued use of the services after notification constitutes acceptance of the new terms.

9. Termination

Either party may terminate the agreement with prior notice as established in the commercial contract. Upon termination, the customer must cease use of all Volqan services and delete any provided software or documentation.

10. Governing Law

These terms are governed by the laws of Spain. Any disputes shall be resolved in the courts of Madrid, Spain.